Terms and Conditions

The following are the Terms and Conditions for all orders placed with WEB IT SOLUTIONS TEAM LLC. Upon ordering from us or one of our authorized resellers/retailers, you confirm your agreement to these Terms and Conditions.

  1. DESCRIPTION OF SERVICE

1.1 PayPal and PayTen/CCBill are payment processors for services provided by UnlockBoom. The payment will appear on your bank/card statement as PayPal, Coinbase, PayTen or CCBill payment.

1.2 The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer by us via PayPal or PayTen/CCBill or purchased from our authorized resellers/retailers. Any timeframes stated are a calculation of the previous week’s unlocks and are given as a guideline, NOT a guarantee.

1.3 We offer IMEI unlocking services, AKA IMEI database whitelisting, AKA “factory unlock”.

1.4 We offer network lookup services.

1.5 We offer remote USB unlocking services.

  1. CANCELLATION

2.1 Due to the nature of our supply chain, it is not possible for customers to cancel the service once we have put an unlock request into our suppliers. You may cancel prior to that time. We reserve the right to charge you a reasonable Administrative Fee if you cancel after 24 hours in compliance with the EU Distance Selling Directive.

  1. LEGALITY OF SERVICE

3.1 All of the services offered on this website are legal in Europe and North America (see 3.2). If you are ordering from outside these two continents, please check your local jurisdiction before doing so.

3.2 For US network-locked phones manufactured before January 26th, 2013, you may still legally unlock them in accordance with the current provisions of Section 1201 of the Digital Millennium Copyright Act.

However, it may be unlawful to unlock specific US mobile devices manufactured after January 26th, 2013, unless you have permission from your telecommunications service provider. Please find more details at http://infojustice.org/archives/31815.

We or our resellers/retailers will not be held liable or responsible if you order an unlock code for any US service provider-locked cell phone manufactured on January 26th, 2013 or later. If you make a purchase from us directly or from any affiliated website, such as our authorized resellers/retailers, you accept full responsibility for complying with all local, national, and international laws.

  1. ASSUMPTIONS

4.1 It is assumed that the customer has read the information on this website, particularly these terms and conditions.

  1. CUSTOMER RESPONSIBILITY

5.1 It is the customer’s responsibility to check their phone’s compatibility with the network they intend to use once unlocked.

5.2 If the customer intends to use a US network after performing an unlock, they should first ensure that the phone they are unlocking has not been reported lost, stolen or abused by entering the IMEI at: https://devicecheck.us

Lost, stolen and abused phones are barred/blocked in the country once reported and cannot be used on any network once this occurs.

  1. SERVICE DELIVERY TIMES

6.1 All prices and delivery times are as quoted. Delivery times are guidelines set by the relative networks.

6.2 These delivery times are variable and can decrease as well as increase without notice – this will apply to all unlock providers as well as us – when your unlock is in progress and submitted to the supplier, we will immediately notify you of any changes to delivery, times and keep you informed right up to the point of unlocking.

  1. 100% MONEY BACK GUARANTEE

Your purchase will appear as PayPal, PayTen Payment, TransactionCloud, Coinbase and CCBill on your card statements.

Your card issuer may charge you an international service or conversion fee if your card is in a different currency. WEB IT SOLUTIONS TEAM LLC, Transaction Cloud, PayPal, CCBill.com or Coinbase do not charge it. Refer to http://www.intlservicefee.com

Our 100% Money Back Guarantee covers all of the products on our websites. We provide this guarantee to give honest customers the reassurance that the product they are ordering will be delivered in good faith and will be fit for purpose.

To protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms;

7.1 Guarantee does NOT apply where the phone appears as BLOCKED once unlocked (For example, phones are blocked in the US if reported lost, stolen or abused).

7.2 Guarantee applies only if our attempt to unlock your iPhone returns an ‘unavailable’ report to our server from the unlock supplier/network.

  1. UNLOCKING INSTRUCTIONS

8.1 Completion of the unlock process is made by email notification to the email address provided. Simple instructions to complete the unlock procedure by, for example, connecting to iTunes are contained in the email.

  1. CUSTOMER ERROR

9.1 No changes can be made to orders which have been fulfilled and the unlock processed with the supplier, but where customer error has occurred about the provision of data about the phone. No refunds can be provided in this instance.

9.2 In circumstances where an order has yet to be fulfilled, and the customer has provided incorrect data, we will try to cancel any existing order and replace it with new order details.

If we are able to successfully cancel the existing order, the delivery time of any such new order will be from the point of change, not from the point of the first sale being processed.

We cannot guarantee cancellation. If we cannot cancel the order, the customer must re-order with the correct details. In that case, we may provide an unlock ‘credit’ or require a fresh order to be paid for at our sole discretion.

  1. BACKUP OF IMPORTANT DATA

10.1 Restoring your phone is unnecessary unless you have a jailbroken or rooted device, in which case the jailbreak must be removed before unlocking. We cannot advise on jailbreaking/rooting a device.

10.2 customers who have a jailbroken/rooted phone before unlocking are strongly advised to make sure that their ‘Contacts’, ‘Messages’ and any other vital data are adequately backed up (for example, synced with iTunes for iPhones) before attempting any unlocking procedure. We will not accept responsibility for the loss of customer data should this occur for any reason.

  1. PRIVACY STATEMENT

11.1 We will always endeavour to take reasonable care to ensure that all of your details provided to us are stored securely using standard industry practices.

11.2 Your details will only be kept to process your order(s).

11.3 We will never pass any of your details on to a third party without your prior consent unless it is required for you to purchase.

11.4 We do not store customer payment card details; you enter these directly onto the secure pages of our payment provider(s) (such as PayPal or PayTen/CCBill) or directly with our secure online resellers/retailers. These are all Level 1 Service Providers under 12.8 of the PCI DSS.

  1. TERMINATION OF ORDERS

12.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any staff member, either verbally or in writing. All communication with such customers will be terminated, and all correspondence will be forwarded to our legal department. Any such customer would also forfeit their right to a refund.

  1. FRAUD & DECEPTION

13.1 We will not tolerate any attempts to obtain our services fraudulently. We report all such attempts to defraud our company to the relevant credit reference agencies and the competent authorities.

13.2 To combat fraud, we must log the IP addresses of customer computers at every stage of the buying and delivery process.

13.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with various Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We can successfully recover monies in cases where payment has been reversed or charged back.

13.4 In case of any chargeback, the associated IMEI will be blacklisted, preventing it from working on all networks worldwide. This is PERMANENT.

  1. BARRED PHONES (LOST OR STOLEN, BLACKLISTED, CONTRACT ISSUES, BAD ESN)

14.1 If a phone is reported lost or stolen (or abused), it may well be ‘Blacklisted’ (also known as ‘Blocked’ or ‘Barred’), preventing it from ever being used again in the US on any of the major networks. It is not possible to find out if a ‘SIM Locked’ or ‘SP Locked’ phone has been ‘Blacklisted’ from any particular network or all major networks without first performing the ‘unlock’ procedure using our services.

Therefore, if we undertake an unlock and you find out the phone is logged as lost, stolen or abused, we cannot then refund your payment. We cannot legally make a ‘blacklisted’ phone work again. (See articles 5.2 and 7.1.)

  1. DISCLAIMER

15.1 The domain name ‘unlockboom.com’, the website at the domain name, and all associated information are owned and operated by WEB IT SOLUTIONS TEAM LLC.

15.2 All 3rd party brands and logos are the registered trademarks of their respective owners. This website is not affiliated with, or part of, any network operators or phone manufacturers detailed on our websites.

15.3 We and our authorized resellers/retailers will not be held responsible for any data loss that may result from attempting to unlock your phone using any of our unlocking procedures.

15.4 We will not be held responsible for a carrier re-locking an IMEI for any reason.

The above conditions are, in addition to your statutory rights, unaffected.

ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS IN FULL ACCORDANCE WITH YOUR RIGHTS UNDER EU CONSUMER LAW, INCLUDING THE DISTANCE SELLING DIRECTIVE.

Terms and Conditions Last Changes: Mar 30, 2024